Chloe Smith to staff new information desk at Norwich Railway Station

 

Chloe Smith, Member of Parliament for Norwich North, will on Friday 7^th September be volunteering with staff on Greater Anglia’s newly installed Information Desk and find out how it is benefitting passengers.

The aim of the new information desk is to improve customer service, as promised in the manifesto issued by Greater Anglia. The information desk will provide passengers with train running information or who have specific queries about their journey.

The Information Desk is staffed by a customer service assistant, who will be temporarily assisted on Friday at 11.15am by Chloe Smith, the MP for Norwich North. Chloe has led MPs in working with Greater Anglia and other stakeholders, including New Anglia LEP, on the manifesto for greater investment in the region’s rail network.

Greater Anglia’s Area Customer Service Manager, James Reeve, said, “The new desk will improve the information provision to passengers and enable us to provide even better customer service by having a member of staff on hand and easily visible as soon as you enter the station concourse.”

Chloe comments: “I am very interested in Greater Anglia’s customer service operation.  It’s vital to have a friendly face welcoming passengers to Norwich and helping people go about their business by train.  I look forward to meeting the team – who I see very regularly as a train passenger myself!
 
“Greater Anglia have worked with MPs, the Local Enterprise Partnership, businesses, councils, Network Rail and passengers as part of our united campaign for the improvements we want to see in the long term for Norfolk’s rail.  
 
“The East Anglian Rail Prospectus campaign is extremely important for business and leisure passengers alike.  It continues this autumn after the successes we achieved in July including upgrades to the Ely North junction.  Now we need to focus on the Norwich-London line, currently franchised by Greater Anglia.  In the long term I want to see faster journey times, better quality carriages and reliability.  There is a once-in-a-generation opportunity this year to start to get the infrastructure and specification right.  
 
“I will continue to lead the campaign in Westminster by bringing MPs together from four counties to achieve common goals across Norfolk, Suffolk, Essex and Cambridgeshire.”